It was very interesting watching the #motrinmoms saga on Twitter this weekend. For those who missed it, this ad is what is causing all the fuss. And if you’re like me and hate reading all that (literally) flipping text in the ad, here’s a blog that has posted the text of the ad.
I agree, the ad was a really poor choice on Motrin’s part. They clearly know nothing at all about babywearing, or that done right it’s not going to hurt. Not to mention how good it is for the baby. Most mother’s really enjoy the experience.
But what has been interesting to see from a business standpoint is just how quickly word spreads through social media. Ladybug Landings created a YouTube video on the responses.
Motrin responded pretty quickly, considering this started on a Saturday. The ad came off their site on Sunday. They also emailed some of the bloggers who had posted about it.
Where do I think Motrin blew it?
Primarily, they made babywearing sound like something moms do merely to be trendy. If they had talked to mothers who actually do wear their babies, they would have known better. It’s highly practical, and there’s a reason mothers have carried babies in slings for thousands of years. It’s also easier on the back than just carrying baby.
The word choices were very poor. Many moms expressed offense at the use of the term “supposedly” when the ad talked about the effects of babywearing and bonding with your child. Add in phrases such as “it totally makes me look like an official mom” and “if I look tired and crazy” and of course you’re going to leave mothers feeling insulted.
When you see something like this happen in social media, take some lessons from it.
Lesson 1: Know your audience.
If the ad execs had known much at all about babywearing, this ad would have been very, very different. There’s nothing wrong with pointing out the aches and pains of motherhood or of attachment parenting, but don’t mock it without understanding what you’re mocking. The attempted humor fell completely flat.
Lesson 2: Use humor with caution.
Done right, humor can make people remember an ad better. They may or may not remember the associated product, but the ad will be more memorable.
Combine this with the potential to deeply offend your target market, and humor can be very hard to use. It’s always a risk. People might remember the joke but not the product. They might hate the joke so much that they won’t ever want to use your product again.
Lesson 3: Keep an eye on social media.
This can be difficult. There’s a lot of social media options out there, and deciding which to pay attention to isn’t easy.
A simple Google Alert can help you keep track of what’s being said about your business, of course, although it’s not always enough. The Motrin fiasco spread in just a few hours, with many mothers tweeting their feelings on the ad.
Lesson 4: Consider the positives.
It stings when social media slams your product. It can’t be easy for any business to watch people trash their efforts and swear to never use their products. But you can take some positives away.
People are talking about you, for example. You know the old saw about bad publicity being better than none, right? It’s true enough. People start talking because you got them interested.
When people are talking about you through social media, you have the chance to interact with them. Figure out what went wrong and publicly do what you can to make it right. Contact the most vocal people who have been talking about your mistake and let them know you’re trying to fix it.
Tags: motrin, social media



