Recently I’ve been feeling rather popular on one of my sites. It’s been getting calls from people wanting to advertise on it. While I haven’t accepted every offer, it’s been quite an interesting experience.
Getting calls is not something I’m really set up for, but then I don’t really deal with customers by telephone anyhow. But if I did want to get more professional, I’d have to either get a separate line with answering machine or a telephone answering service.
The two options are rather interesting, certainly. The We Answer answering service could certainly have advantages, for example. While I really don’t think I’m getting nearly enough calls to worry about it, having such a service would mean people could talk to a real person. Given how easy it is for messages to go astray with two children in the house, that’s not a bad thing.
Then again, at my level an answering machine out of kids’ reach would probably do the job.
I could see this being useful if you’re selling your own products. Taking care of customers can be a bit of an issue, especially if they aren’t worried about time zones. With an answering service, you won’t have the phone ringing at times you’d rather be asleep. And you can choose how your calls are handled for you.
While this is above and beyond the average home business person’s needs, it’s an interesting option for those who do want to grow their business to include more customer service.








